Green Suites Hotel Solutions, in its procedures, policies, purchases, and products, gives the environment "first consideration" over economics. We seek products for use in our facilities and the products we distribute that are recycled, re-usable, non-toxic, biodegradable, energy, water and waste reducing. When these are not available we seek products that are durable or otherwise sustainable and we encourage our customers and suppliers to seek the same. What we do as a company and as individuals is never environmentally perfect, but we try with utmost thought and concern for our planet.
We value your privacy. Any information submitted to Green Suites Hotel Solutions is kept strictly private and NOT sold to any third party. Furthermore, you will not be contacted unless requested.
Unless specified, all orders shipped within the contiguous U.S. will be shipped via FedEx Ground. All in-stock items are shipped within 24 - 48 hours. Per FedEx, all shipments should arrive in 1-5 business days. Any damages, shortages or other incomplete shipments must be noted at the time of delivery on shipping documents. Incorrect orders must be reported within 30 days from date of receipt for replacements or refunds.
Cancellation and Return Policies
Notice of cancellation must be submitted in written form no later than 90 days prior to the expiration of the current term.
If products are damaged, defective or shipped in error, Green Suites Hotel Solutions will replace the item free-of-charge. Green Suites Hotel Solutions must be notified of damaged products within 24 hours of receipt of the damaged goods. Products defective or shipped in error must be reported within 30 days of receipt of goods. Green Suites Hotel Solutions will only issue a pre-paid return label on products that are damaged, defective or shipped in error. All returns on non-defective products are subject to a 25% re-stocking fee. Non-defective products must be returned within 30 days to receive a cash refund. Shipping charges are non-refundable. After 30 days a company credit will be issued which is valid for 90 days.